Complaint Policy

Should the Client have any complaint or otherwise wish to contact CICC HKAM, the Client could contact CICC HKAM via the following means:


Address: 29th Floor, One International Finance Centre, 1 Harbour View Street, Central, Hong Kong

Email: [email protected]

Telephone: +852 2266 3940

Fax: +852 2872 2110


We expect to issue an acknowledgment upon seven days of the day of receipt of a complaint and a final response within two months, but the time needed for processing may vary depending on the nature and circumstances of the complaints.